Refund policy

Made-to-order & personalized items are non-returnable and non-refundable except for defects. This includes: custom portraits (Tarot, Zodiac, pet-face), personalized apparel, custom mugs, blankets, pillows, and all items printed with your uploaded photo or chosen design, plus gift cards. Because each is made just for you, we can't restock it.

Photo quality is your responsibility: please follow our Photo Guide — blurry, dark, or low-resolution uploads produce lower-quality results and are not grounds for a refund.

Apparel sizing: unworn, unwashed apparel may be exchanged for size within 14 days; you cover return shipping.

Defects or errors: email support@aspenpaws.com with a photo within 14 days and we'll reprint or refund.

Multiple packages: orders with several items may ship separately; a missing item is likely in transit in another package — check your tracking before requesting a refund.